![]() So I went into the CC3 configuration for the scan to email, and found that it was pointing to the original Office Outlook executable file… Hmmm CC3 wasn’t smart enough to figure out that office had been upgraded. Well, MS Paint was correctly installed, and unlikely to be the cause. The internet had very few answers to this problem, and most centred around re-installing MS Paint! When the scan to email function was run, the PC (CC3) would generate the error: This time, the customer had just installed Microsoft Office 2010, so I had a good idea where to start looking for a solution. Well, here I am, back at the same customer, this the same problem: scan to email doesn’t work. It wasn’t long ago (about 6 months) that I fixed a problem with a Brother multi-function device, where CC3 had gone haywire, and suddenly decided to use outlook express as the default email client for the scan-to-email feature. ![]()
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January 2023
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